Terms of Service
Last updated: March 2026
These Terms of Service govern access to and use of the Ermera platform, available at ermera.pt, operated by Atelier de Software by Pina dos Santos, Lda.
By creating an account or using the platform, you agree to be bound by these terms. If you do not agree with any of the conditions described here, you should not use the service.
1. Service provider identification
The Ermera platform is operated by Atelier de Software by Pina dos Santos, Lda., with registered office at Rua da Esperanca, No. 17, store C, 2735-473 Cacem, registered at the Commercial Registry R.N.P.C. under the single registration and tax number 516 156 870.
Office: Rua Amilcar Cabral No. 7, Floor 2 - Room 4, 2735-534 Agualva-Cacem.
Contact: hello@ermera.pt
2. Service description
Ermera is a recurring revenue management platform that allows businesses to create and manage subscriptions, automate charges through payment gateways, and orchestrate the issuance of invoices through the customer's certified invoicing software.
Ermera does not issue invoices directly. Issuance is always performed by the certified invoicing software the customer already uses, with Ermera orchestrating that process under the user's instruction.
Ermera is not a financial institution, does not provide payment services and does not hold funds of users or their customers. Payments are processed by third parties (Stripe, SIBS, IfThenPay), with whom the user maintains their own contractual relationship.
3. Registration and user account
3.1. To use the platform, it is necessary to create an account, providing true, complete and up-to-date information.
3.2. Each account is personal and non-transferable, except in plans that provide for multiple users within the same organization.
3.3. The user is responsible for maintaining the confidentiality of their access credentials and for all actions performed on their account.
3.4. The user must immediately notify Atelier de Software if they detect any unauthorized use of their account.
4. Trial period
4.1. Ermera provides a free 30-day trial period, with access to all platform features.
4.2. No credit card is required to start the trial period.
4.3. At the end of the trial period, the user may choose to subscribe to one of the available plans. If they do not, access to features will be suspended, but account data will be kept for an additional 90 days to allow recovery.
5. Plans, prices and billing
5.1. Ermera offers three subscription plans (Starter, Growth and Enterprise), with two billing cycles: monthly and annual. The prices and features of each plan are described on the plans page of the site.
5.2. The annual cycle is billed in full at the time of subscription or renewal, with an approximate discount of 15% compared to the monthly value.
5.3. The prices displayed do not include VAT, which will be added at the legal rate in force.
5.4. Ermera reserves the right to change plan prices, notifying users at least 30 days in advance. A price change does not affect the billing cycle in progress.
6. Payment and renewal
6.1. Payments are processed automatically on the start date of each billing cycle, through the payment method configured by the user.
6.2. Subscriptions renew automatically at the end of each cycle (monthly or annual), unless previously cancelled by the user.
6.3. In case of payment failure, Ermera will attempt to process the charge according to the automatic dunning procedure. If the payment is not regularized, access may be suspended.
6.4. Payments for cycles already started are non-refundable, except as required by law or as provided for in clause 12.
7. Cancellation
7.1. The user may cancel their subscription at any time through the platform.
7.2. Cancellation takes effect at the end of the current billing cycle. Until that date, the user retains access to all features of their plan.
7.3. After cancellation, account data will be kept for 30 days, after which it will be permanently deleted, without prejudice to legal retention obligations (namely billing data, subject to applicable tax periods).
8. User responsibilities
8.1. The user undertakes to use the platform in accordance with applicable law and with these terms.
8.2. The user is responsible for the processing of personal data of their customers that they enter into the platform. Ermera acts as a sub-processor under Article 28 of the GDPR.
8.3. The user is responsible for ensuring they have an adequate legal basis for processing their customers' data and that the instructions they transmit to Ermera for orchestrating invoicing and charging are legitimate and compliant with the law.
8.4. It is forbidden to use the platform for illegal, fraudulent activities, or activities that violate third-party rights.
9. Intellectual property
9.1. All elements of the Ermera platform — including the brand, design, code, texts and other contents — are the property of Atelier de Software or its licensors, and are protected by applicable intellectual property rights.
9.2. The user does not acquire any ownership right over the platform by using it.
9.3. Data entered by the user into the platform remains the property of the user. Ermera does not claim any right over that data, beyond what is necessary for the provision of the service.
10. Availability and maintenance
10.1. Atelier de Software will make commercially reasonable efforts to keep the platform available and operational.
10.2. The platform may be temporarily unavailable for scheduled or emergency maintenance. Whenever possible, scheduled maintenance will be announced in advance.
10.3. Atelier de Software does not guarantee uninterrupted availability and will not be liable for losses resulting from temporary service interruptions that are beyond its reasonable control.
11. Limitation of liability
11.1. Ermera is provided "as is". Atelier de Software does not guarantee that the platform will meet all of the user's specific requirements or that it will operate without errors.
11.2. Atelier de Software is not liable for indirect or consequential damages, loss of profits, loss of data or business interruption resulting from the use or inability to use the platform.
11.3. In any case, the total liability of Atelier de Software towards the user is limited to the amount actually paid by the user in the 12 months prior to the event giving rise to the claim.
11.4. These limitations apply to the maximum extent permitted by applicable Portuguese law.
12. Right of withdrawal (consumers)
12.1. Under Decree-Law No. 24/2014 of 14 February, if the user is a consumer within the meaning of Portuguese law, they have the right to withdraw from the contract within 14 days from the date of subscription, without having to state a reason.
12.2. To exercise this right, the user must contact Atelier de Software by email at hello@ermera.pt.
12.3. If the user has expressly requested that the service begin during the withdrawal period and exercises the right before its end, they may be charged an amount proportional to the service already provided.
13. Suspension and termination
13.1. Atelier de Software reserves the right to suspend or terminate the account of any user who violates these terms, uses the platform for illegal purposes or compromises the security or operation of the platform.
13.2. In case of suspension or termination for violation of the terms, there will be no right to a refund.
13.3. Atelier de Software will notify the user in advance of any intention to suspend or terminate the account, except in situations of urgency or serious risk.
14. Third-party integrations
14.1. The platform integrates with third-party services, namely certified invoicing software (such as Moloni) and payment gateways (such as Stripe, SIBS and IfThenPay).
14.2. The use of these services is governed by the respective terms and conditions of the third parties. Atelier de Software is not responsible for the operation, availability or policies of those services.
14.3. The user is responsible for keeping their accounts with the third-party services they use together with Ermera active and properly configured.
15. Personal data protection
The processing of personal data by Atelier de Software is governed by the Privacy Policy, available at ermera.pt/privacy, which forms an integral part of these terms.
16. Applicable law and dispute resolution
16.1. These terms are governed by Portuguese law.
16.2. In case of a dispute, the parties will seek to resolve it amicably. If that is not possible, the courts of the Judicial District of Sintra will have jurisdiction, without prejudice to any legally mandatory forum.
16.3. Consumer users may also resort to the European online dispute resolution platform, available at https://ec.europa.eu/consumers/odr.
17. Changes to the terms
17.1. Atelier de Software may change these terms at any time, notifying users through the platform or by email at least 15 days in advance.
17.2. Continued use of the platform after the changes enter into force constitutes acceptance of the new terms.
17.3. The last revision of these terms dates from April 9, 2026.